All ROOCS products
are handcrafted by cottage industries in rural India, where each product is
authentic and unique to others.
varieties, ROOCS stand first with its quality of products and best in class
below return & exchange policies before you return any item.
Kindly note that
Exchange or Refund will not be made against the non-returnable items, unless
there is a defect or different from its description
- Discounted products (all items listed under SALE
are carefully inspected before leaving our warehouse, but if you are not
satisfied with your purchase, please follow the instructions below:
- ROOCS will not exchange the returned items free of cost
or issue a refund for the cost of the goods for online shopping.
- Shipping charges will not be refunded and customers are
required to pay for the shipping costs to return the goods to the
applicable return address if the pin code is out of pick-up location.
- Please note that only defective items are accepted at
our CT center.
- Sale products are non-returnable. Exchange or Refund
will not be made against a non-returnable item unless there is a defect or
is different from its description.
No refunds will
be given in the following cases:
- In case of minor design and colour variations. With handloom products there will always be some variation between products.
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box
- After 3 failed delivery attempts by the courier.
- Package refused by the recipient.
- Products returned in a used or damaged condition.
will only be made after we have received the returned shipment except if the
package has been lost in transit.